I thought this was the height of cretinous personnel placement until today.
An Estate Agent in Cheshire apparently have a guy in Customer Services with Tourettes Syndrome. Several rather emotive complaints have been made about the bloke who swears down the phone at about one in every 5 people who call up. (e.g. "I'm sure that property will sell for...FUCK OFF!! SHOW US YOUR CUNT!!!...about 200 grand.")
In neither case are the public forewarned or told about this.
To the cerebrally challenged managers in HR departments all over the UK. The Disability Discrimination Act 1995 means everyone gets treated with equal dignity, NOT that everyone gets treated the same.